INFORMATIONALFeb 26, 2024Air Canada's Chatbot Mishap: How Will AI Affect the Passenger Experience on Flights?Air Canada was forced to reimburse a customer after their artificial intelligence chatbot misinformed the consumer. This is an early example of how the use of AI can solve many problems facing the airliner, but can also create new ones. Read More →
NEWSDec 15, 2023Air Canada Announces New US and Mexican Destinations for 2024Air Canada has announced a massive capacity boost coming to its network in the Summer of 2024. This capacity boost includes two brand-new destinations, five new routes, and increased flight frequencies. The new and returning destinations include the tourist hotspots of Tulum and Charleston.Read More →
NEWSNov 21, 2023United Airlines Suspends Pilot for Israel-Hamas War CommentsUnited Airlines came under fire this week after one of its pilots expressed praise for the October 7 attacks in Israel. Although Mossallam created this post on October 7, his views were only well-publicized once Stop Antisemitism shared screenshots of his Facebook post on X, formerly known as Twitter, on November 20. On November 21, a spokesperson from United said that the pilot was removed from service with pay and the airline will look further into the situation.Read More →
NEWSNov 11, 2023Air Canada Under Fire as Disabled Passenger Forced to Drag Himself off AircraftAir Canada has announced its plan to make significant changes to its operations following several high-profile incidents involving disabled passengers. Four people with disabilities revealed their poor experiences flying with Air Canada this year. These incidents involved the airline not accommodating disabled passengers who required extra assistance. In one case, the passenger was forced to drag himself to the front of the aircraft before being able to use a wheelchair.Read More →
ROUTESJun 05, 2023Air Canada Connects World's Largest Aerospace Hubs, Expands to Toulouse and CopenhagenOn the same day, June 1, 2023, Air Canada inaugurated two routes simultaneously from their growing Montreal (YUL) hub. The first route, Montreal to Toulouse is important to aerospace manufacturing giant Airbus, as the company has aircraft production lines in both Toulouse and Montreal (at Mirabel airport). The second route, Montreal to Copenhagen, is seasonal and is aimed at tourists going between the two storied cities.Read More →
NEWSMay 25, 2023Air Canada Cargo Launches New Freighter Service at Punta Cana International AirportAir Canada and its cargo division, Air Canada Cargo, successfully completed their inaugural commercial flight to Punta Cana, Dominican Republic, utilizing a Boeing 767 freighter aircraft.Read More →
ROUTESMay 20, 2023Air Canada Launches Toronto-Yellowknife Service, Adds New Flights From Saint JohnAir Canada has launched a nonstop Toronto-Yellowknife service and new flights from Saint John to Toronto and Montreal. Both launches are happening at times when there is large amounts of tourism. Read More →
NEWSMay 11, 2023Customer Satisfaction Survey Ranks Air Canada and WestJet Below AverageThe findings of a recent survey revealed that Air Canada and WestJet, Canada's two largest airlines, received lower-than-average customer satisfaction ratings for their economy-class service compared to other major North American airlines.Read More →
ROUTESApr 25, 2023Emirates to Expand to Montreal Starting in JulyDubai-based mega-carrier Emirates is expected to launch service to Montreal beginning July 5. The announcement of the route comes after a recently signed interline agreement with Air Canada.Read More →
NEWSApr 24, 2023Air Canada Cargo Makes Inaugural Flight to Basel, SwitzerlandAir Canada Cargo has completed its first-ever freighter flight to Basel, Switzerland. This new service will connect one of Europe's leading pharmaceutical hubs with Air Canada's extensive network through its Toronto global hub.Read More →
