NEWSSep 06, 2024DOT Launches Probe Into Four Major U.S. Airlines' Frequent Flyer ProgramsFrequent flyer programs are great ways for airlines to build customer trust and loyalty. If you're a frequent traveler on U.S. domestic flights, you might be annoyingly familiar with the constant credit card and mileage program pitches on each flight. Such programs are highly lucrative for airlines and certain parts of the way they operate are mysterious, prompting the United States Department of Transportation to launch a federal consumer protection probe.Read More →
NEWSSep 12, 2023American Airlines Fined $4.1 million in Breach of USDOT RulesMajor US-based carrier American Airlines has been fined 4.1 million US Dollars by the United States Department of Transportation.Read More →
INFORMATIONALJul 14, 2023Ever Been Bumped Off an Oversold Flight? Here's Why and What You Can Do About ItAirlines oversell flights all the time, but will you be affected? What drives airlines to sell more seats than offered on a plane? Know your rights, the compensation you are entitled to, and more in this one-stop guide.Read More →
INFORMATIONALMay 18, 2023Essential Air Service Contracts (EAS) ExplainedHow are EAS contracts awarded? The system is complex and requires many moving parts, but ultimately the DOT uses a well-structured bid process to select the ideal airline.Read More →
